Our Return Guarantee
Customer satisfaction is our priority.We offer a 100% money back guarantee on all our paint by number kits.We hope you stay with us for a long time! Buy with confidence!
If you are not satisfied with your product after receiving packages ,you may return it within 10 days of shipment for a PayPal, we’ll issue a full refund for the entire purchase price.The returned item must be unused, fully functional, undamaged and in its original packaging in resalable condition.
If your item is defective (i.e., ripped canvas/incorrect paint), we’ll offer you a replacement free of cost or refund you in full after getting the item back.
If for any reason, your order is lost in transit, we will issue a full refund, or issue new kits free of charge.
EXCEPTIONS Note that returns for credit are only available for regular priced items. DISCOUNTED CANNOT BE REFUNDED OR EXCHANGED. Not all items are eligible for a return. Please contact us if you need confirmation before your order.
Our Cancellations Guarantee
If you wish to cancel your order, please contact Service department e-mail ([email protected]) within the next 24 hours after placing it. Otherwise, we may have shipped already, and we have no way to retrieve the item unless you wait for its delivery and return it!
IMPROTANT To begin the return process, please Contact Us with the following information:
- The order number included in your order confirmation email
- The FULL name and address of the purchaser
- Your purchase date
Steps to return your products
- Contact us first email [email protected]
- We will provide the instruction to return the product
- Product must be unused, undamaged and in its original packaging (with all parts and manuals initially included) in resalable conditions
- Wrap the item securely and include the proof of purchase in the package.
- Keep the original tracking number of the returned package
*You will be responsible for paying for your own shipping costs for returning your item UNLESS your item is defective.